To initiate a claim, contact ING NOVEX Insurance Company of Canada at 1-888-773-2228 ext. 6 or 416.941.5221 and ask for a WALKAWAY specialist. Send fax inquiries to 416.941.5124.

Approved claim benefits are paid directly to the lender. Please ensure that Proof of Claim is received at ING Novex's offices within 90 days of initiating the claim. Full details are provided in the WALKAWAY Certificate.

ING Canada
700 University Avenue, 15th floor
Toronto, Ontario, CANADA
M5G 0A1
Attn – WALKAWAY Claims Department