To initiate a claim contact Swann Insurance (Aust) Pty Ltd on 1300 304 753 for a claim form as soon as something happens that you believe you can claim for. You must complete a claim form and return it to Swann immediately following an incident occurring that may result in a claim on this insurance. If Swann do not receive your completed claim form within 14 days of such an incident, Swann may refuse a claim or reduce the amount paid for a claim. Swann ask that you provide all reasonable assistance when requested in relation to your claim.

You must:

• be truthful in your dealings with us, and
• if requested, authorise the Financier to release to us and or Walkaway Australia Pty Ltd all documents relevant to verification of the Loan outstanding balance and other information in connection with your Loan contract.

Swann may also require other documentation or statutory declarations from you depending on the circumstances of your claim. Where this is required, Swann will ask for it. Any communication from other parties involved must be referred to Swann.